This Privacy Policy applies to www.munifeemaster.com owned and operated by InfoAge Government, Inc. (“us”, “we”, “InfoAge”, “our”, or “Company”). The Company is committed to respecting the privacy rights of its customers, visitors, and other users (“you”, “your”, “user(s)”, or “Customer(s)”) of the Company Website www.munifeemaster.com and any affiliated sites (the “Site”) and any services, applications, widgets, mobile applications, and software made available by InfoAge Government, Inc. (collectively with the Site referred to as “Services”). We created this Privacy Policy (this “Privacy Policy”) to give you confidence as you visit and use the Services, and to demonstrate our commitment to fair information practices and the protection of privacy. Accordingly, we abide by the following privacy principles for all the Personal Information we collect from you. When using any of the Company Services, you consent to the collection, storage, manipulation, transfer, disclosure, and any other uses of your information as described in this Privacy Policy. The use of information collected through our service shall be limited to the purpose of providing the service for which the Customer has engaged the Company.

We are a general audience site, and do not direct any of our content specifically at children under 16 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Site user is under age 16, we will take steps to delete any Personal Information provided to us. If you become aware that a child has provided us with Personal Information, please contact us at privacy@munifeemaster.com.

The Company collects information under the direction of its Customers and has no direct relationship with the individuals whose personal data it processes. If you are a client of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly. We may transfer Personal Information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Customers.

The Company acknowledges that you have the right to access your Personal Information. The Company has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Company’s Customer (the data controller). We will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customers. The Company will retain and use this Personal Information as long as your account is active or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Services may be available to you through an organization (i.e. your employer), thus that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization. Administrators of an account may be able to 1) require you to reset your account password; 2) restrict, suspend or terminate your access to the Services; 3) access information in and about your account; 4) access or retain information stored as part of your account; 5) install or uninstall third-party apps or other integrations; 6) change the email address associated with your account; 7) change your information, including profile information; 8) restrict your ability to edit, restrict, modify or delete information. Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (i.e. your work email address) to access the Services, then the owner of the domain associated with your email address (i.e. your employer) may assert control over your account and use of the Services at a later date.

We collect non-sensitive information regarding your use of the Company Site and Services, such as your login time and duration and your last known login date and time. We may also track and analyze aggregate usage and volume statistical information from you and provide such information to third parties in order to improve services we offer you, to improve analytics, or site functionality.

In operating the Site and Services, we may include registration, subscription accounts, online surveys, and other online forms that ask users to provide personal information such as their names, e-mail addresses, telephone numbers, mailing addresses, and other contact information. In registering for the use of Services on this Site, you will provide personal information such as your name, username, password, phone number, email address, mailing address, and other contact information, or other information requested at the time of registration. You acknowledge this information is personal to you and, you, by creating an account, allow the Company and others to identify you.

In order for you to access certain services and to purchase a subscription to our Services that we offer via the Site, we may require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information means any information relating to an identified or identifiable natural person. We use this information to contact you about the Services on our Site in which you have expressed interest. You must provide contact information (such as name, email address, telephone number). We use this information to fill your order for a subscription to the Company products. If we have trouble processing an order, we will use this information to contact you. When you subscribe to one of our products you will receive a welcome email. As part of registering for the Service, you may receive email newsletters from us. We do not collect Personal Information about you except when you specifically provide this information on a voluntary basis. If you communicate with us by e-mail, complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information. The use of Personal Information collected by the Company shall be limited to the purpose of providing the service for which you have registered.

The Company provides Services that allow you to manage your accounts and applications with Third Party Services including Gmail, Office365, and others (collectively “Third Party Services”). When you voluntarily elect to link your Service(s) with Third Party Services via OAuth or similar technologies, such as API Keys, the Company does not collect your username or password to link such Third Party Services to your Service(s). In some cases, however, when you link Third Party Services for which OAuth, API Keys, or similar technologies are not available, i.e. connecting an email account via IMAP, you will share with the Company and the Company will store your Third Party Services’ access data including any usernames and passwords used in accessing those Third Party Services and the Company will only use it for that purpose. The Company’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements. Any information shared through use of the Company Site or Company Services or Third Party Services accessed through the Company Services will be shared with and stored by the Company. This information includes any information shared through Third Party Services accessed through the Company Services, including, but not limited to messages sent via Third Party Services, Third Party Applications Username or IDs, posts, location tags, photos, biographical information, etc. We may track and analyze aggregate usage and volume statistical information from you and provide such information to third parties in order to improve services we offer you, to improve analytics, or site functionality. You may also provide Personal Information about other people, such as their name, address, contact information, date of birth, employment, gender, etc. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

The Company may access your geographic location data at the time that you login to the Company Services. We may also track and analyze aggregate usage and volume statistical information from you and provide such information to third parties in order to improve services we offer you, to improve analytics, or site functionality.

We use mobile analytics software to allow us to better understand the functionality of our mobile software and applications on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

We and our partners, e.g. marketing partners, affiliates, or analytics or service providers, e.g. online customer support provider, etc., use cookies and/or similar technologies to analyze trends, administer the site, track users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies for our shopping cart, to remember users’ settings (e.g. language preference), user analysis, and for authentication. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We partner with third party ad networks to either display advertising on our Site or to manage our advertising on other sites. Our ad network partners use cookies and/or similar technologies to collect information about your activities on this and other web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by sending a message to privacy@munifeemaster.com. Please note this does not opt you out of being served advertising. You may continue to receive generic ads.

We use Personal Information to send you information about our Company or our products or services, or promotional material from some of our Partners, or to contact you when necessary. We may use your Personal Information to verify your identity, to check your qualifications, or to follow up with transactions initiated on the Site. We may also use your Personal Information to send follow-up information regarding the Company’s services, contact you regarding other services the Company offers, inform you of the availability of a newsletter or information available on our Site, any changes to the Site, or to send you additional information about the Company. We use your Personal Information to contact you about the services on our Site in which you have expressed interest. We use this information to fill your order for a subscription to the Company products. If we have trouble processing an order, we will use this information to contact you. When you subscribe to one of our products you may receive a welcome email. As part of registering for the Service, you may receive email newsletters from us. We do not collect Personal Information about you except when you specifically provide this information on a voluntary basis. If you communicate with us by e-mail, complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information. If you do not want to receive promotional material or newsletters from us please follow the unsubscribe mechanism available in those messages or contact us at unsubscribe@munifeemaster.com.

We communicate with our customers using information provided to us in various ways, which include but are not limited to:        

Our Site may contain links to other sites that are not owned or controlled by the Company. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies only to information collected by our Site.

In certain situations, the Company may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your Personal Information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any other third party with your prior consent to do so. If the Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Upon request the Company will provide you with information about whether we hold, share, or process on behalf of a third party, any of your Personal Information. To request this information please contact us at privacy@munifeemaster.com. If your Personal Information changes, or if you no longer desire our Services, you may correct, update, delete your Personal Information by making the changes on the My Account section page within your account or by emailing our Customer Care at privacy@munifeemaster.com or by contacting us by postal mail at the contact information listed in Section 8.1. We will respond to your request within 30 days of receiving the request.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact our Customer Care at privacy@munifeemaster.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at privacy@munifeemaster.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

In order to provide or enhance our Services to you, we may on occasion supplement the Personal Information you submitted to us with information from third party sources. To enrich our profiles of individual customers, we tie this information to the Personal Information you have provided to us.

Utilizing our Services, you will be providing to the Company a significant amount of public information, including property addresses, assessor parcel numbers, square footage of structures, fee amounts and schedules, public documents (such as nexus studies, periodic reports, ordinances, resolutions, etc.), compliance due dates, etc. We may use this information for a variety of reasons, including internal analytics, sales and marketing, compilation of fee comparisons, sharing with third parties, providing you with notifications, etc.

Our website utilizes Google Analytics, which collects the following data through the default implementation: number of users, session statistics, approximate geolocation, browser and device information, etc. You can learn more about the information collected by Google Analytics here.

Our website utilizes Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

The security of your Personal Information is important to us. When you enter sensitive information such as log in credentials, Geo-location Data, or a credit card number on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at privacy@munifeemaster.com.

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless such disclosure is required by law or in the good-faith belief that such disclosure is necessary to (a) conform to the edicts of the law or comply with legal process served on the Company or its parent company, subsidiaries or affiliates, (b) protect and defend the rights or property of the Company or the users of the Site, (c) act under exigent circumstances to protect the safety of the public or users of the Site, or (d) enforce our Terms of Service.

You must promptly notify us if your credit card, user name, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card number, user name, or password from your account and update our records accordingly.

Our Site may include various Social Media Features. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

If you have any questions about this Privacy Policy, our practices related to this Site, or if you would like to have us remove your information from our database please feel free to contact us at privacy@munifeemaster.com or our physical mailing address: InfoAge Government, Inc., 2213 Plaza Drive, Rocklin, CA 95765.

We may update, amend, modify, or supplement this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review the most recent version of our Privacy Policy at https://www.munifeemaster.com/company/privacy/. Your continued use of the Site and Services constitutes your agreement to the changes to the Privacy Policy.